PRIVACY NOTICE

Techgrata

I. Intro

Techgrata, through its technology platform, Ólage collects and uses information to enable reliable and convenient haulage, transportation, delivery and other products and services.

II. Scope

This notice applies to users of Techgrata’s services. This notice applies to all users of our apps, websites, features, or other services. This notice specifically applies to:

This notice also governs Techgrata’s other collections of personal data in connection with Techgrata’s services.

III. Data collections and uses

A. The data we collect

Techgrata collects:

The following data is collected by or on behalf of Techgrata:

1. Data provided by users. This includes:

2. Data created during use of our services. This includes:

3. Data from other sources. This includes:

Techgrata may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Techgrata collects and uses data to enable reliable and convenient haulage, transportation, delivery, and other products and services. We also use the data we collect:

  1. To enhance the safety and security of our users and services
  2. For customer support
  3. For research and development
  4. To enable communications between users
  5. To send marketing and non-marketing communications to users
  6. In connection with legal proceedings

Techgrata does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Techgrata uses the data it collects for purposes including:

1. Providing services and features. Techgrata uses the data we collect to provide, personalize, maintain, and improve our products and services.

This includes using the data to:

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

3. Customer support. Techgrata uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services.

5. Marketing. Techgrata may use the data we collect to market our services to our users. This includes sending users communications about Techgrata services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.

.6. Non-marketing communications. Techgrata may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Techgrata or its partners.

8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Techgrata’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

C. Cookies and third-party technologies

Techgrata and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Techgrata uses cookies and similar technologies for purposes such as:

D. Data sharing and disclosure

Some of Techgrata’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Techgrata may share the data we collect:

1. With other users

This includes sharing:

2. At the user’s request

This includes sharing data with:

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3. With the general public

Questions or comments from users submitted through public forums such as Techgrata blogs and Techgrata social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4. With Techgrata service providers and business partners

Techgrata provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

5. For legal reasons or in the event of a dispute

Techgrata may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns..

6. With consent

Techgrata may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Techgrata retains user profile, transaction, and other personal data for as long as a user maintains their Techgrata account.

Techgrata may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.

Techgrata retains user profile, transaction, and other information for as long as a user maintains their Techgrata account.

F. Grounds for processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Techgrata’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

a. To provide requested services and features

  1. User profile data, which we use to establish and maintain user accounts; verify user identity.
  2. Background trip information, which is used to verify an applicant’s eligibility to be a driver or delivery partner
  3. customers, drivers and loaders location data, which we use to track trips and assist with navigation
  4. Usage data, which is necessary to maintain, optimize, and enhance Techgrata’s services
  5. Transaction information

b. For purposes of the legitimate interests of Techgrata or other parties

This includes using personal data to maintain and enhance our users’ safety and security..

c. To fulfill Techgrata’s legal obligations

We collect and use personal data to comply with applicable laws.

d. With consent

Techgrata may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys.

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IV. Choice and transparency

Techgrata enables users to access and control the data that Techgrata collects, including through:

  1. In-app settings
  2. Device permissions
  3. In-app ratings pages
  4. Marketing opt-outs

Techgrata also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Techgrata restrict its processing of user personal data.

A. Privacy settings

Settings menus in the Ólage app for users give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Techgrata for the following data.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Ólage app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Ólage app seeks before their first use of the app, and use of the app constitutes a grant of such permission.

C. Ratings look-up

After every trip, drivers and riders are able to rate each other on a scale. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.

D. Marketing opt-outs

Users may opt out of receiving promotional emails from Techgrata.

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E. User data requests

Techgrata provides users with a variety of ways to learn about, control, and submit questions and comments about Techgrata’s handling of their data.

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